Legal Newswire Blog

SEATTLE, WA – Washington State Attorney General Rob McKenna filed suit against California Corporation, DirecTV over the company’s ‘unconscionable business practices.’ The AG’s office recieved hundreds of complaints this year alone. In fact, the number of complaints were ‘off the chart’ – 355 complaints so far this year.

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Customers respond to an ad saying that they can get 150 channels for 29.99 per month for 12 months. But in order to get this price customers must mail in a rebate form right away (within 60 days). If they don’t, then they will be charged a higher price. The contract with DirecTV is for 2 years. If customers cancel before 24 month period they get slapped with a $480 cancellation fee.

McKenna says that the terms and conditions are in the ads but you’d need a magnifying glass to read them because they are buried in the fine print at the bottom of the page.

Assistant Attorney General Paula Selis has been preparing this case for more than a year. She says you only get that $29.99 price if you mail in for a rebate, and only if you do it right away. But when customers miss the 60-day deadline she says that people lose the right to do that at all. If they don’t do it in 60 days then they don’t get the rebate price plus they they get the higher price for the full 24 months of their contract.

McKenna says that this is what they call unconscionable business practices, where you’re not treating your customers fairly, adding that “The contract is so one-sided that it shouldn’t be permitted under the law.”

The Attorney General wants to hear from DirecTV customers who are unaware that they could file a claim with the AG’s office. Customers can learn more about filing a complaint from their website: http://www.atg.wa.gov/FileAComplaint.aspx

Readers can view the court documents from this link: download the PDF

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